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At Trade Expressions we respect your privacy and are committed to providing you with a highly secure shopping and transactional site. We will not share any information you provide outside of our organization. And we use accepted industry standards and practices to ensure your information is transacted and held securely. We encourage you to read the following details so you understand what information we collect and how we use this information.
Voluntary Information
We only collect personally identifying information when you volunteer this information. Examples of where you might volunteer this information include when you create an account, complete online forms, transact orders or email us. We may collect:
- Your contact information, nature of inquiries and your feedback.
- Account information including your email address, shipping address, and the password you create for yourself.
- Order specific information including order dates, items ordered, shipping information and payment information.
We use this information to simplify your shopping experience, allow you to check the status of your orders, respond to your inquiries and feedback, process your orders and payments, and to provide you with relevant information.
Passive Information
As with most any web site, generic visit information is collected as visitors browse the site. We may collect:
- Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your internet service provider so you can access the internet. These are generally considered non-personally identifying since in most cases a new number is assigned each time you access the internet.
- Aggregate navigational data including page and file visits, average length of visits and error logs.
- Web site referrers that show how a user found our site.
We use this information to improve both our product selection and our web site.
Transactional Security
All account and ordering transactions are encrypted and stored using widely used and accepted internet security technologies. Sensitive data is secured during transmission using SSL authentication and encryption methods. Collected data is held on a secure server.
Controlling Your Personal Information
You can update your account information and subscription options by logging into My Account on our web site. You can also Contact Us at any time to request that your account be removed or for additional information.
Last updated: June 24, 2008
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The following sections describe the various aspects of our ordering and shipping policies.
Ordering Methods
We currently only accept online, retail orders.
Order Confirmations
As soon as you submit your order you will see a confirmation page that includes your order number and order details. We will also email this confirmation to the email address listed on your account.
Order Tracking & Order Status
You can check the status of your order, and view other recent orders, by logging into your account (click My Account, enter your login information, and then click View Recent Orders). A listing of your orders from the last six months will display.
Order status codes are defined as follows:
- Open : order is being processed. It has not shipped nor reached the quoted delivery date.
- Shipped : order has shipped from Trade Expressions.
- Backordered : has not yet shipped and it is past the quoted delivery date.
- Shipped Incomplete : some but not all items on the order have been shipped.
To view the order details, you can click on the View Order button. The line status codes are Open, Shipped, and Backordered as defined above but at the line level.
You will receive an email notification when an order ships. We will also contact you if any items on an order backorder.
If you have additional questions about an order, call us at 1.800.566.0295.
Order Changes or Cancellations
If you need to change or cancel an order, please call us at 1.800.566.0295. If the order has not yet shipped, we will be happy to accommodate the change or cancel the order. If the order has already shipped, please see our Returns policy for details.
Shipping and Delivery
All products are shipped via UPS Ground and we current only ship orders within the contiguous United States. Shipping charges are provided at the time of order and are based on published sliding scale.
Delivery Dates
We strive to offer a wide variety of items to give you many wonderful choices AND so that together we can offer opportunities and stability to more deserving families and communities in need across the globe. We aren’t yet able to stock or consistently maintain stocks of all of these items.
The delivery date on your order is based on the longest lead time item on your order since in most cases we try to ship orders complete. Stocked items generally ship within a few days; make-to-order items will have longer, quoted delivery dates. You can place separate orders for stock and make-to-order products if you would like to receive the stocked items right away and the make-to-order items at the quoted later date.
In order to help you make informed choices, we estimate delivery dates as accurately as possible when you place your order.
- Delivery days for in-stock items are based on order processing and shipping times.
- Delivery days for make-to-order items are based on producer lead time estimates plus order processing and shipping times.
Backorders
If any product on your order is unavailable to ship in time to meet the delivery date, we will create a backorder for these item(s). We will ship all available items at that time. We will receive an email when items backorder and if we are unable to fulfill the backorder within a reasonable time frame.
Returns
See our Guarantee and Return Policy for details.
Last updated: June 24, 2008 |
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100% Satisfaction Guarantee
We strive for 100% customer satisfaction. If you are not satisfied with your purchase for any reason, we will refund you fully for the purchase price plus any additional charges. (If a portion of the proceeds from your purchase was credited to one of our fundraising partners, they still keep this money). If you would prefer, we can also reship a replacement at no charge to you.
Credits, Returns and Replacements
If your order is received damaged, you received the incorrect items, or you are not satisfied for any other reason, we will either replace the item or give you a refund. Please see details below.
Damaged Items
If you received damaged items, please save the entire contents of the order and promptly e-mail us at orders@tradeexpressions.com or call us at 1.800.566.0295. Please refer to your order number in your communication. We’ll work with you to replace the item or refund your money. In some cases we may also ask you to return the original product.
Returns, Exchanges and Credits
We ask that returns, exchanges and requests for credit be submitted within 30 days of receiving your purchase. Simply:
Using a shipping carrier convenient to you, send the package to:
Trade Expressions
Attn: Returns Department
1306 Linden Street W.
Stillwater, MN 55082
As soon as we receive the product, we will either credit the card you used for the purchase or we will send you a refund check.
Last updated: June 24, 2008 |
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